Privacy Policy

Your privacy is our priority

Effective Date: [05.06.2025]

Welcome to Love Sync ("Love Sync", "we", or "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our mobile application or related services ("Services").

If you do not agree with this Policy, please refrain from using the application.

1. Who We Are

Love Sync is operated by [Love Sync]. As the data controller, we determine how and why your personal information is collected and used.

If you have any questions regarding this policy, contact us at:
📩 developer@lovesync.site

2. Information We Collect

a. Device Data

We collect:

  • IP address, device ID, model, operating system, language settings, browser type, and mobile network info.

Purpose: To provide personalized services, enhance security, and improve app performance.

Necessity: Essential for core functions and fraud prevention.

b. Optional Permissions (with your consent)
  • Photos: To personalize your profile and share memories.
  • Contacts: To invite friends and sync with your partner.
  • Files/Documents: For sharing or saving items.
  • Music: To create shared playlists or music experiences.
  • Fitness & Health Data: For wellness-based features like sleep tracking.
  • Location: To offer features like couple tracking, maps, or shared check-ins.
  • Motion Data & Driving Info: Used for activity detection (e.g., driving safely).

Each of these is optional, and you can manage permissions through your device settings.

c. Messages and Content

We collect your:

  • Messages, photos, videos, journals, and feedback.

Purpose: To enable communication, memories, and interactive features.

Necessity: Essential for the messaging and memory-keeping core of Love Sync.

3. How We Use Your Data

  • To provide, personalize, and improve the app.
  • For account management and security.
  • To offer relevant notifications or partner-related insights.
  • For customer support.
  • For analytics and debugging purposes.

4. Your Data Rights

You have the right to:

  • Access your personal data.
  • Request correction or deletion.
  • Object to data usage (e.g., marketing or profiling).
  • Restrict certain processing.
  • Withdraw consent at any time.
  • File a complaint with your national data protection authority.

To exercise any of these rights, please contact:
📩 feedback@lovesync.site

5. Data Sharing & Storage

We do not sell your personal data.

We may share your data with:

  • Service Providers (e.g., cloud hosting, analytics)
  • Legal Authorities when required by law
  • Adjust (for anonymized marketing performance)

Data is stored on secure cloud infrastructure (e.g., Alibaba Cloud). Some data may be processed outside your country.

6. Data Security

We use encryption, authentication, and access controls to protect your data. However, no system is 100% secure, so please protect your login credentials.

7. Data Retention

We retain data only as long as necessary for the purposes outlined in this policy, or as required by law.

Account deletion is available anytime in the app:
Settings > About You > Delete Account
Data will be permanently deleted within 7 days unless you log in again.

8. Children's Privacy

Love Sync is intended for adult users. We do not knowingly collect data from children under the minimum legal age. If a child has used the app without parental consent, please contact us to remove the account.

9. International Transfers

By using Love Sync, you consent to your data being processed globally, including in countries with different data protection standards.

We ensure that international transfers are made with appropriate safeguards in line with GDPR and similar regulations.

10. Regional Privacy Rights

a. GDPR (EU/EEA/UK)

We comply with the General Data Protection Regulation (GDPR). You may access, modify, delete, or restrict your data usage by contacting us.

b. CCPA & CPRA (California)

California users have the right to:

  • Know what personal data is collected and why.
  • Access or delete personal data.
  • Opt out of certain uses (like behavioral advertising).
  • Not be discriminated against for exercising rights.

To make a California-specific request, contact:
📩 feedback@lovesync.site

c. VCDPA (Virginia)

Virginia residents can:

  • Access and delete personal data
  • Correct inaccuracies
  • Opt out of targeted advertising or profiling
  • Request an appeal if their rights are denied

11. Changes to This Policy

We may update this Policy from time to time. You'll be notified of any material changes within the app or via email.

12. Contact Us

If you have any questions about this Privacy Policy or your data rights:

📩 feedback@lovesync.site